Whether they are a venue for gaming, entertainment or restaurants, casinos create a place that makes people feel good. Guests are drawn to the flashy and extravagant decor, music that envelops them in a beat, food and drinks that keep them fueled while they play games of chance and attempt to win prizes. The casino has a built-in advantage over the players, and while there are some that win big, the vast majority lose money.
In order to attract and retain customers, casinos need to offer more than just gambling games. Casinos are often filled with a host of other activities and amenities that can make or break their brand. Whether they are offering luxurious hotel rooms, event spaces, health and wellness facilities, or restaurants, it is important to understand the needs of the market so that they can position themselves as an attractive option for potential visitors.
Casinos can help make their customers feel happy by giving them things like free hotel rooms, meals and tickets to shows. These free gifts are called comps and are given to loyal patrons, known as “good” players, based on how much time and money they spend in the casino.
The most famous casino movie, Martin Scorsese’s Casino, is a riveting thriller that depicts the origins of Las Vegas and its mob ties. Robert De Niro and Sharon Stone are both excellent in the film, but it is Joe Pesci that really carries the film as his Santoro adds the element of menace needed to keep the film on track.